Contact us
Information notice on the collection of personal data
The personal data collected on this website via the contact forms are processed by the ACETIAM Marketing Department, acting as data controller, to enable sales representatives to contact those persons completing the forms and to send them news about ACETIAM solutions.
In accordance with the General Data Protection Regulation, you have a right to access, rectify, erase, restrict or object to the processing of, and request the portability of your personal data.
You may exercise these rights by writing to the following address: mktg@acetiam.eu, and / or, dataprivacy@groupe-nehs.com.
You also have the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL) or by post:
CNIL
3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07
Tel: 01 53 73 22 22
For more information on your rights, please consult the information notice on the processing of personal data.
For a demonstration, information or any other request, our team is ready to take care of you
Contact details
North America – Acetiam Corp.
162 Great Rd, Rear
Acton, MA 01720
USA
Office: (617) 395-5809
Toll Free: (877) 384-2662
Fax: (617) 395-5809
ACETIAM offices in France
RENNES
La Palmeraie
ZA de la Hallerais
11 rue du Bois de Soeuvres
35770 Vern-sur-Seiche
Tél. : +33 (0)2 99 14 33 88
Fax : +33 (0)2 99 14 33 80
NICE
Le Thélème
1501, route des Dolines
Sophia Antipolis
06560 Valbonne
BORDEAUX
253 Cours Maréchal Gallieni
33000 Bordeaux
PARIS
1 rue Augustine Variot
92240 Malakoff
LILLE
2 rue de Tenremonde
59000 Lille
Customer support
Our technical and operational customer support team (after sales service) is at your disposal Monday to Friday from 8.30am to 5:00pm EST at the following number : 866-316-4291
You can also subscribe for a 24/7 after sales service which guarantee an intervention within 2 hours following your request.
Our support team operates from the same technical department as the R&D team in order to optimize the escalation process in case of complex issues.
Support per email
You can contact our US support team per e-mail : service@acetiam.eu
In order to resolve your issue quickly and efficiently, do not forget to communicate:
- The product tag (unique identification number of your product)
- The name of the site where the product is installed
- Product name and version number
- Name and version of the operating system on which the product is installed
Do not hesitate to provide us a detailed description of the problem you are facing:
- The action you were trying to do when the problem occurred
- Potential error messages that were displayed
- Actions you tried to operate in order to resolve your problem by yourself
- Possible logs files (report yourself to your product documentation)